Refund policy

Refunds will be issued if customer's order fits the criteria:

Bundles (Human Hair)

• items in package is not as described (i.e. customer placed order for straight bundles and received kinky curly bundles)
• customer received incorrect length, which was not discussed with seller
• customer shipped package to seller with items in its original condition and seller received package

Accessories (Fashion Hair)

• accessory is broken, tarnished, or missing jewels
• customer shipped package to seller with items in its original condition and seller received package

Same Day Pickup (Bundles and Accessories)

• NO REFUNDS WILL BE ISSUED FOR SAME DAY PICKUP

Refunds will NOT be issued if:

• customer changed their mind on purchase
• customer is not 100% satisfied with hair/accessory
• order was placed during a sale or using a discount code
• customer asked for hair to be dyed/bleached and/or lace-tinted
• customer removed items from original packaging/bundle wrap
• customer is dissatisfied with free gift

Refunds may take up to 60 days from the day refund claim was approved by seller. Refund will be issued to the original method of payment (i.e. debit/credit card, PayPal, etc.). If method of payment has changed since day of checkout, customer needs to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

If customer has any questions or concerns email info@berrysleek.com